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Two Rivers Lawn and Landscape Management
Terms and Conditions
When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for your monthly lawn and landscape management will be charged to your card on the first Wednesday following monthly invoices. Monthly invoices are completed for your review on the first working day of every month, no charges will be made without a minimum of 2 reviewable days. An electronic receipt will be sent to you of all debits to your card. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.
In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect our weekly lawn service. Rescheduling will take place immediately as conditions improve.
3. Picking Up Items
Your service will be predictable and reliable (weather permitting). We ask that you please pick up all items in your yard. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our crew is responsible for picking up items in your yard . This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment.
4. Property Inspections
Your property will be inspected once a month during the growing season by our management team. A report card of each inspection will be send via email and saved to your account. These inspections help to aid us in serving you best!!
5. Renewal and Price Increase
Because we know life gets busy all our accounts are Auto Renewed every January, if you wish to change your services please contract our office via phone or email prior to February 1st. We reserve the right to Auto Increase all weekly and hourly rates to a maximum of 3% each year to cover product and labor inflation.